Help Desk
The OIT Help Desk is your central contact for IT support and troubleshooting across campus.
- Phone: 713-348-HELP (4357)
- Email: helpdesk@rice.edu
- Hours: Mon–Fri, 8 a.m.–5 p.m.
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Need Technical Support or Services?
The Office of Information Technology (OIT) provides technology support, services, and resources for the Rice community.
Classroom & Learning Support
Need help with classroom technology or Canvas? Our Learning Environments team provides on-site and remote assistance for teaching spaces, lectures, and course tools.
- Assistance: 713-348-4989
- Hours: Mon–Fri, 8 a.m.–5 p.m. (After-hours call-back available)
Available Services
Explore the wide range of technology tools and services available through OIT to support teaching, research, and day-to-day operations at Rice. From communication platforms to data management and classroom technology, we’re here to help you work smarter and stay connected.
View the OIT Services Catalog →
Updates & Resources
Stay informed about OIT news, service updates, and maintenance schedules. Visit the KnowledgeBase for guides and announcements, find tutorials for frequently asked web questions, check system status, or share your OIT site feedback with us anytime.
Visit KnowledgeBase → Check IT Status → Submit Feedback → View Web Tutorials →Body
Common OIT Forms & Requests
Quick access to frequently used OIT forms. Each submission routes directly to the appropriate team.
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OIT Services Quick Links
Select a category below to explore tools, resources, and documentation.
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Rice Web Tutorials
From editing content to adding events, you can make updates faster than ever with Rice’s tutorials for Drupal, CampusPress/WordPress, and LiveWhale. You’ll also find best practices and policies to help you create accessible, consistent, and secure Rice websites. With quick videos and step-by-step guides, making updates is simple while keeping your site current and aligned with Rice University standards.
Visit Rice Web Tutorials Site →