The Office of Information Technology (OIT) is the university’s central technology provider, supporting research, academic and administrative systems, other core applications and voice, network, and computing infrastructure for the Rice community. OIT is an integral part of Rice and works with other campus groups to support the university's mission through innovative uses of technology and service excellence.
Need technical support and services?
Help Desk
The OIT Help Desk is the centralized contact for information technology support services.
713-348-HELP (4357)
helpdesk@rice.edu
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)
Available Services
Catalog of services OIT provides to Rice faculty, staff, and students.
Classroom Assistance
If you experience technical difficulties while teaching in an Office of the Registrar (OTR) scheduled room, please call: 713-348-4989.
In-person technical support is available:
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)
Canvas Support
Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. LOGIN TO CANVAS and select Help button in the Global Navigation bar.
Also see: Learning Environments FAQ
News and Announcements
Service updates and notices are posted on the main page of the OIT KnowledgeBase, which you can also search for information about how to use tools and services.
Status Updates
IT Status (link also in upper right on this page) has notices about unexpected issues and scheduled maintenance.
Website Suggestions
Tell us what you can't find or report tech issues: Feedback form.