Get Help

Get assistance and information about campus
technology, accounts, and access.

OIT’s Campus Services provide front-line technology support services to enhance the university’s mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.

Assistance with Your Computer or Network

The OIT Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.

Help Desk

The OIT Help Desk is the centralized contact for information technology support services.

713-348-HELP (4357)

helpdesk@rice.edu

Help Request Form

KnowledgeBase

All in-person services (walk-in support and office visits) are by appointment only.

Monday - Thursday: 8:00 a.m. - 6:00 p.m.

Friday: 8:00 a.m. - 5:00 p.m.

(except holidays)

Classroom Assistance

If you experience technical difficulties while teaching, call: 713-348-4989.


Monday - Thursday: 8:00 a.m. - 6:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)

Canvas Support

Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. LOGIN TO CANVAS and select Help button in the Global Navigation bar.

Also see: Teaching & Learning FAQ