Get Help

Get assistance and information about campus
technology, accounts, and access.

OIT’s Campus Services provide front-line technology support services to enhance the university’s mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.

Assistance with Your Computer or Network

The OIT Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.

Help Desk

The OIT Help Desk is the centralized contact for information technology support services.

713-348-HELP (4357)

helpdesk@rice.edu

Help Request Form

KnowledgeBase

In person support has been suspended.


Monday - Thursday: 8:00 a.m. - 8:00 p.m.

Friday: 8:00 a.m. - 6:00 p.m.

(except holidays)

Classroom Assistance

If you experience technical difficulties while teaching, call: 713-348-4989. Also, check for a Tech TA at nearby support station.


Monday - Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 6:00 p.m.
(except holidays)

Canvas Support

Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. LOGIN TO CANVAS and select Help button in the Global Navigation bar.

Classroom Technology Assistance

Monday - Friday: 7:00 a.m. - 9:00 p.m.

Faculty needing assistance while teaching should call 713-348-4989 and someone will be available to help you remotely.