OIT's Campus Services provide front-line technology support services to enhance the university's mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.
The OIT Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.Â Â
Mudd OIT Help Desk
Hours:Â 8:00 a.m. to 5:00 p.m., Monday - Friday (except holidays)â€¨
Phone:Â 713-348-HELP (4357â€¨)
Online:Â Request form
Location:Â Mudd Lab 103â€¨
OIT Help Desk station in Fondren Library
Hours:Â 7:00 - 11:00 p.m., Sunday - Thursday (only during semester and not including holidays)â€¨
Location:Â 1st floor computing area
Monday - Friday: 7:30 a.m. - 6 p.m.
If you experience technical issues while teaching in a classroom under the Office of the Registrar*, call 713-348-4989.
Evenings and Weekends
Call 713-348-4989 and leave your name and phone number with the OIT Operator who will page a classroom technician that can call you back and assist you over the phone.
*Note:Â OIT does not support the equipment in spaces on campus equipped with AV technology that are not controlled by the Office of the Registrar. Similarly, our staff does not support portable projectors or other AV equipment owned by other Rice departments.