Get Help

Get assistance and information about campus
technology, accounts, and access.

OIT’s Campus Services provides front-line technology support services to enhance the university’s mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.

Assistance with Your Computer or Network

The OIT Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.

Need technical support?

Help Desk

The OIT Help Desk is the centralized contact for information technology support services.

713-348-HELP (4357)

Help Request Form

helpdesk@rice.edu

Monday - Friday: 8:00 a.m. - 5:00 p.m.

(except holidays)

Classroom Assistance

If you experience technical difficulties while teaching in an Office of the Registrar (OTR) scheduled room, please call: 713-348-4989.

In-person technical support is available:
Monday - Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)

Canvas Support

Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. LOGIN TO CANVAS and select Help button in the Global Navigation bar.

Also see: Learning Environments FAQ

News and Announcements

Service updates and notices are posted on the main page of the OIT KnowledgeBase, which you can also search for information about how to use tools and services.

Status Updates

IT Status (link also in upper right on this page) has notices about unexpected issues and scheduled maintenance.