The majority of printing for faculty and staff is handled through their individual departments. OIT will diagnose minor hardware issues with printers and in the event of major hardware issues with printers we will recommend vendor support or replacing the printer.¬†Wireless printers are not supported on the Rice University networks.¬†Contact the Help Desk¬†for assistance.
OIT can offer guidance with minor issues with printers and in the event of major hardware issues can recommend vendor support. Wireless printers are not supported on the Rice networks. You must use a cable to connect your computer and printer.
For detailed information, check out the many printing articles in the KnowledgeBase including: ¬†
Refunds are made only if the printer makes a physical error or a Help Desk employee makes a mistake while assisting you.¬†If you believe you qualify for a refund, stop by the Help Desk (Mudd 103) with the bad print job and header page.
The only print charges you can incur are those made through your NetID. If you print for someone else (faculty, department, college, or campus organization) the only way for them to pay for the charges is to reimburse you. There is no way another group or individual can be charged for your print jobs.