OIT's Systems Engineering and Communications Infrastructure manages and maintains the centralized telecommunications network, including Rice telephone and voicemail service.
|Telecommunications Assistance||Rice Voicemail Instructions||Campus Telecommunications Services|
|Calling a Rice Person||Unified Messaging||Extra Features|
|Add, Move, or Change a Telephone Line||Rice Nortel Telephone Help||Video Communications|
Contact us to set up telephone service, or to move or change your telephone service. The standard response time for repairs is 24 hours.
Repair Desk Hours: 8:00 am - 5:00 pm, Monday - Friday (excluding university holidays)
Repair Desk Location: Mudd Laboratory
Campus numbers can be dialed directly from off campus by dialing: 713 + 348 + four-digit extension number. To dial campus numbers from a campus phone, dial the four-digit extension only.
You can obtain help from Online Directory or simply dial "0" and say the name of the person or department you wish to reach. For operator assistance during business hours say "Operator".
Contact Telecommunication Repair Desk to make changes to your department's office phones. The standard response time for these services is 3-5 working days.
For voicemail issues or voicemail resets, contact the Telecommunication Repair Desk (see above). The standard response time is 24 hours
The first time you log on, you must change your password from the default password (78 plus your four-digit extension number) before you can listen to your messages. For quick reference, simply remember RU + extension.
From your telephone:
From another telephone:
Unified messaging automatically sends a recording of a voicemail as a .wav file attached to an email. By condensing all voice and email messages into a single solution, Rice employees who utilize unified messaging no longer have to call in to check their messages.
Contact Telecommunication Repair Desk (see above) for Unified Messaging:
Rice supplies Nortel models M3903/M3904.
Dial the four digit extension number when you hear the dial tone.
Dial 9 + Area Code + Phone Number
Dial 9 + 1 + Toll Free Number
Department chair or administrative officials designate which telephones in their departments have long distance capability. If the telephone extension has a class of service (COS) that permits long distance calls, you may dial "9" (for getting off-campus), then "1" (for long-distance), and then the area code and the number. If the telephone is limited to local calls only, you will hear a fast busy tone.
If your extension has a class of service that allows overseas calls, you may dial directly 9 + 011 + country code + city code + number.
Department chair or administrative officials may request a Forced Authorization Code (FAC) for those needing them. Each FAC corresponds to a specific university account for long distance charges. A FAC is used to do the following:
Dial: 9 + 1 + Area Code + Number, at triple beep tone, enter FAC Code
Dial: 9 + 011 + Country Code + City Code + Number, at triple beep tone, enter FAC Code
Telephone service is offered on a monthly fee basis to Rice departments and include voicemail, call hold, call transfer, and four-digit dialing for campus calls.
Additional features can be added at an extra cost
Automatically send a recording of your voicemail as a .wav file attached to an email.
A feature that allows you to program another telephone number to ring simultaneously when a call is directed to your campus telephone.
Zoom is a video and web conferencing tool that unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform.
Zoom offers video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, iOS, Android, and Blackberry devices with campus-affiliated and unaffiliated users. This tool can be used by Rice faculty to remotely connect with your class via a web conference.