OIT's Systems Engineering and Communications Infrastructure manages and maintains the centralized telecommunications network, including Rice telephone and voicemail service.
The Nortel phone system is gradually being replaced across campus with a Cisco VoIP system.¬†Voice-over-IP (VoIP) is the industry standard, and will continue to be for decades to come. Learn more on the Unified Communications project page.
Telephone service is offered on a monthly fee basis to Rice departments and include voicemail, call hold, call transfer, and four-digit dialing for campus calls.¬†Rice supplies Nortel models M3903/M3904.¬†
Contact OIT to set up telephone service, or to move or change your telephone service via email (firstname.lastname@example.org). The standard response time for repairs is 24 hours. ¬† Adding, changing, or moving a telephone line usually requires 3-5 working days.¬†
Service Labor Rates
Campus numbers can be dialed directly from off campus by dialing: 713 + 348 + four-digit extension number.¬†
You can obtain help from¬†Online Directory¬†or simply dialing 0 from a campus phone or 713-348-0000 from an off campus phone¬†and say the name of the person or department you wish to reach. ¬†For operator assistance during business hours say "Operator."¬†
Dial the four digit extension number when you hear the dial tone.
Dial 9 + Area Code + Phone Number
Dial 9 + 1 + Toll Free Number
Dial 9 + 1 + Area Code + Phone Number
Department chairs or administrative officials designate which telephones in their departments have long distance capability. If the telephone extension has a class of service (COS) that permits long distance calls, you may dial "9" (for getting off-campus), then "1" (for long-distance), and then the area code and the number. If the telephone is limited to local calls only, you will hear a fast busy tone.
Dial 9 + 011 + Country Code + City Code + Phone Number
For telephones that have a class of service that allows international calls.
Department chairs or administrative officials may request a Forced Authorization Code (FAC) for individuals. Each FAC corresponds to a specific university account for long distance charges. A FAC is used to do the following:
When you have the first party on the line, look for the CONF button at the bottom of the screen.¬† When you press the CONF button the first conversation will be placed on hold and you will receive a dial tone.¬† Make the second call as you would normally do (i.e. press 9 to reach an outside line and 1 if it‚Äôs long distance and dial number). ¬†When you have the second party on the line, press the CONNECT button at the bottom of the screen.¬† All three of lines should now be connected.¬† You can continue to add parties in this manner up to 6 parties including yourself.
For voicemail issues or voicemail password resets, contact the Telecommunications Office (see above).
The first time you log on, you must change your password from the default password (78 plus your four-digit extension number) before you can listen to your messages. For quick reference, simply remember RU + extension.
See also: Knowledgebase article on Rice Voicemail
From your campus telephone:
From another telephone:
Additional features can be added at an extra cost.
Unified messaging automatically sends a recording of a voicemail as a .wav file attached to an email. By condensing all voice and email messages into a single solution, Rice employees who utilize unified messaging no longer have to call in to check their messages. Contact the Telecommunication Office (see above) to request Unified Messaging:¬†
A feature that allows you to program another telephone number to ring simultaneously when a call is directed to your campus telephone.¬†
Zoom is a video and web conferencing tool that unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform.¬†
Zoom offers video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, iOS, Android, and Blackberry devices with campus-affiliated and unaffiliated users. This tool can be used by Rice faculty to remotely connect with your class via a web conference.