Get Started: Faculty & Staff

Get up and running with the technology, accounts, and access necessary to work at the university.

Tech Support

Get Computing Help

The OIT Help Desk is the central point of contact for technical support. Help Desk staff will answer your questions or route your service request to the proper support staff member. For more information, see OIT Help Desk.

Protect our systems and information

OIT can advise you on how to protect your systems and sensitive information as well as inform you on how to comply with policies and guidelines. OIT works closely wth the Information Security Office (ISO). For more information, see the ISO web site.

How to buy a new computer

OIT staff can guide you in selecting a computer to buy so that your equipment meets the university’s standards. Purchasing procedures vary from department to department so check with your area’s coordinator. We can also consult with you about special needs or setting up your new system. Reach out to the OIT Help Desk.


Manage your email

New accounts for Rice faculty and staff can accessed through Google Workspace for Education which provides access to email, in addition to other tools such as Calendar, Drive, Docs, Sheets, Slides, Sites, Groups, Contacts, Keep, Chat, and Meet. Accessing your Rice Google mail will require Duo security authentication. Email can be set up using a mail client such as Microsoft Outlook, Apple Mail, etc.

Beware email scams

No one at Rice will ever ask you to verify your NetID account or ask for your password, id number, credit card information or other personal details by email. Hackers can make these phishing scams look like they are really from Rice so be careful. If you are unsure a message is legitimate, before you respond, contact the OIT Help Desk for advice. Read more tips in the Security Awareness: Campus Guide (viewing requires login with Rice NetID and password).

Connect to the campus network

Rice has a variety of wired and wireless options available to faculty and staff that offer reliable internet access. For more information, see Networks & Connectivity.

New Instructor Training

Rice’s learning management system is called Canvas. Instructional systems or “podiums” are available in classrooms and computer teaching labs across campus and enable faculty to teach using a variety of digital teaching tools. Learn more at Learning Environments.

Campus Accounts

For an overview of campus accounts and resources, see Accounts and Access.

Access employee self-service resources

Employee self-service functions, such as direct deposit, employee benefit selections, and absence management are available in the system called iO.

Storage Options

A variety of storage options are available for your data and OIT can offer guidance in selecting the system that meets your needs. For more information, see Email, Collaboration & Storage.

Online Help and Tips

Check out our web site for more information about OIT services or the detailed how-to instructions in the OIT KnowledgeBase, such as Getting Started in IT for Faculty and Staff.