OIT has been investigating various methods to better protect the security of your data and the university's data and accounts. ¬†One method OIT has chosen is a two-factor authentication (2FA) product called Duo by Duo Security. ¬†OIT has been using Duo for a couple of years and has found it to be an easy and convenient method for providing an added level of security. ¬†OIT plans to expand availability of Duo to the entire campus in order to allow services across campus to enhance their security with 2FA.¬†Effective March 26, 2018, accounts belonging to active faculty, staff and students will be enabled for 2FA. An announcement was emailed to faculty, staff, and students on March 19.
The first campus service to utilize 2FA is MyNetID (https://mynetid.rice.edu), which is the Rice online account management system that allows individuals to apply for and manage their Rice accounts and passwords.¬†¬†
Additional services are currently being tested with 2FA including Banner 9. Eventually, 2FA will be a requirement for individuals accessing the new Banner 9 system, the upgraded central administrative system. Communications related to these changes will be shared with users of the services once the dates has been confirmed.
What is two-factor authentication?
Two-factor authentication or 2FA adds a second layer of protection to your online accounts in addition to your password. Verifying your identity using a second factor (such as your phone or other mobile device) prevents anyone but you from logging in to your account, even if they know your password.
Why is two-factor authentication needed?
With the number of hacking attempts on the rise, it is important to ensure the safety and security of Rice data (including your personal data). ¬†Two-factor authentication can help ensure that critical university systems are only accessed by authorized users.
Which services are protected using two-factor authentication?
Two-factor authentication has been enabled to protect MyNetID access, as well as the new VPN service (read about Duo and VPN). ¬†In the near future, this protection will be added to other applications that may grant access to sensitive information, such as Banner9.
Do I need any special equipment in order to enroll or use two-factor authentication?
Rice's two-factor authentication system of choice, Duo, requires an authentication device, such as a smartphone, landline telephone, U2F Token or iOS/Android tablet. However, OIT recommends a smartphone or tablet for the best experience. ¬†These allow you to use the Duo Mobile App, letting you receive push notifications for easy, one-tap authentication. ¬†Alternate methods for using Duo, SMS text messages and voice calls, are available for those that can not use the Duo Mobile App, such as those without a smartphone or tablet but these alternate methods of access do incur a small charge to the university for use and are not as convenient as using the app.
How do I enroll in 2FA?
Enrolling in 2FA is a one-time only process. Start by logging in to MyNetID (https://mynetid.rice.edu), the Rice online account management system. A step-by-step enrollment guide is available via the Rice KnowledgeBase. Note: If using a smartphone or tablet, you will have to install and activate the Duo Mobile app.¬†
If you have issues completing your 2FA enrollment or connecting to any system using Duo, contact the OIT Help Desk (713-348-HELP (4357) or email firstname.lastname@example.org with ‚ÄúDuo‚ÄĚ in the subject line).