OIT's Campus Services provide front-line technology support services to enhance the university's mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.
The Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.
Hours: 9:00 a.m. to 5:00 p.m., Monday - Friday (except holidays)
(Summer walk-in hours: 10 a.m. - 4 p.m)
Location: Mudd Lab 103
Phone: 713-348-HELP (4357 )
Online: Request form
Only use this link if you are on the phone with a support specialist to grant them access to your computer.
Monday - Friday: 7:30 a.m. - 6 p.m.
If you experience technical issues while teaching in a classroom, call 713-348-4989.
Evenings and Weekends
Call 713-348-4989 and leave your name and phone number with the OIT Operator who will page a classroom technician that can call you back and assist you over the phone.