Resources
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For support on pedagogical issues during a disruption to your course schedule, please refer to the CTE Guide to Teaching Continuity. You can contact the CTE at cte@rice.edu or (713) 348-2929.
Need technical support?
Help Desk
The OIT Help Desk is the centralized contact for information technology support services.
713-348-HELP (4357)
helpdesk@rice.edu
Monday - Thursday: 8:00 a.m. - 6:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)
Classroom Assistance
If you experience technical difficulties while teaching in an Office of the Registrar (OTR) scheduled room, please call: 713-348-4989.
In-person technical support is available:
Monday - Thursday: 8:00 a.m. - 6:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
(except holidays)
Canvas Support
Canvas technical support is offered 24 hours a day, 7 days a week via hotline or chat. LOGIN TO CANVAS and select Help button in the Global Navigation bar.
Also see: Learning Environments FAQ
News and Announcements
Service updates and notices are posted on the main page of the OIT KnowledgeBase, which you can also search for information about how to use tools and services.
Status Updates
IT Status (link also in upper right on this page) has notices about unexpected issues and scheduled maintenance.